THE UK'S PREMIER INDOOR REAL SNOW SLOPES
TERMS & CONDITIONS
SLOPE USE
SNO!zone Terms and Conditions apply to all visitors and slope users engaging in our range of activities. These are of the utmost importance for the safety and enjoyment of all our customers and by making a booking with SNO!zone you are deemed to accept the following policies, terms and conditions. SNO!zone reserve the right for their employees to ask you to leave the slope if you do not abide to the details outlined. In such cases no refund will be given.
Customer service staff and slope patrol will be on duty at all times during your
visit for your safety and convenience. Please ask a member of staff if you have
any questions or concerns during your visit and they will be happy to help.
BOOKINGS
We advise that you use our advanced booking service at all times, to avoid disappointment.
this can be done either in the centre, by calling 0871 222 5671 (lines are open
daily from 9am-8pm) or online at www.snozoneuk.com (telephone bookings are subject to a booking fee). Calls will be charged at
National Rate; 10p per minute.
If you are late for your session, SNO!zone reserves the right to refuse admission
to an activity, in this instance no refund or transfer will be given.
We are often extremely busy during peak times, so if you are visiting at this
time, please allow extra time for queuing.
Junior rates are applicable to children under 16 yrs of age. Those 16 yrs and
over are charged at Adult rates. SNO!zone reserves the right to require proof
of age.
For safety, we recommend that an adult should accompany children under 10 yrs
on the slope if using the slope recreationally.
All our rates include equipment hire (please refer to ‘Clothing & Equipment’
section).
If you need to cancel or alter your book, we require a minimum of 48 hrs notice,
to allow refund or transfer and 10 days, in writing, for corporate, group and
school bookings. Any transfers made within 48 hours notice period will be subject
to availability and a fee will be incurred.
We require all recreational users to be of a minimum competency -– you should
be able to control your speed, link your turns and use the poma/button lift. If
you do not meet these standards you will be asked to leave the slopes, with no
refund.
SNO!zone reserve the right to make changes to times, activities and prices at
any time.
CLOTHING AND EQUIPMENT
All our prices include complimentary use of our skis & poles, snowboards,
ski/board boots, toboggans, tubes and helmets, subject to availability, but you
are welcome to bring your own ski/snowboard equipment if you prefer. There is
no discount if you bring your own equipment.
For safety and comfort gloves, full length trousers and long sleeve tops must
be worn at all times on the slope. We advise that you wear water proof jackets
& trousers and if necesssary you can hire these from our Clothes Rental department.
For hygiene reasons gloves and socks are available to purchase only, subject to
availability. NB: Wellington boots are available to hire for tobogganing/ice slide
as Ski/Board boots are not complimentary for tobogganing/ice slide sessions.
Head protection (CE Standard) is available from within the Rental Department
at no extra cost and is recommended for all slope users. Helmets are compulsory
for all people on lessons, tobogganing and tubing sessions unless excused upon
medical grounds. Please contact a member of slope staff for more details. All
under 16’s on any activity, all freestyle & mogul users and anyone involved
in any type of racing or race training must wear a proper ski/snowboard approved
helmet. This must fit correctly and must be fastened at all times.
SLOPE USE
WE RECOMMEND YOU ARRIVE 45 MINUTES PRIOR TO YOUR SLOPE TIME IN ORDER TO GET CHANGED
AND FITTED WITH EQUIPMENT BEFORE YOUR SESSION STARTS
Parts of the slope may be sectioned off at times for special events, tobogganing/ice
slide or essential maintenance work. Please check before booking for up to date
information on forthcoming activities or closures, details will also be on our
website www.snozoneuk.com.
During peak times (high season, school holidays and busy sessions), you may often
have to queue for lifts on the main slope.
For the safety of all our slope users, anyone wanting to enjoy the main recreational
slope (for untutored use) must meet the Minimum Recreational Standard (control
your speed, link your turns and be able to use a poma lift). If you do not meet
this standard we recommend that you complete lessons from one of our qualified
instructors before using the main slope. If you are unsure about your ability
or have any questions regarding minimum standards please refer to the ticket sales
desk or call your local centre for advice before booking. SNO!zone reserves the
right to ask you to leave the slope if you book this activity and are deemed unable
to meet the Minimum Recreation Standard.
To ensure the safety of all slope users, no-one other than our fully qualified
SNO!zone instructors are permitted to teach on the dedicated lesson slope or main
slope at any time.
Any customer using the freestyle park jumps, rails and ramps or moguls does so
at their own risk and SNO!zone accept no responsibility for damage to equipment
or clothing whilst undertaking these activities.
We provide lockers to store your personal items and valuables while you are on
the slope. Neither SNO!zone nor its employees or agents shall be responsible
for any loss, theft or damage to valuables or any personal property that belongs
to any visitor whilst on SNO!zone premises.
In the absence of negligence or fraudulent misrepresentation, neither SNO!zone
nor its employees/agents shall be responsible for the death, personal injury,
illness of any customer or damage to equipment or clothing whilst on SNO!zone
premises.
For the safety of our customers, SNO!zone reserves the right to ask any customer
to leave the slope if we believe them to be under the influence of drink or drugs,
behaving irresponsibly or endangering other slope users. In such cases no refund
will be given.
CHILDREN
Junior rates are applicable to under 16’s only. Those of 16 years of age and
over are charged at adult rates. SNO!zone reserves the right to request proof
of age.
All children under 16 years of age must wear a helmet at all times when on the
slope and must be accompanied by an adult at all times whilst on SNO!zone premises
unless they are taking part in a supervised activity with a SNO!zone instructor/patroller
or they are aged 10 – 15 years and meet the required Minimum Recreational Standards
for (untutored) slope use.
Any accompanying adult must also meet this minimum standard to join them on the
main slope or must remain on the premises for the duration of the visit.
Adults shall be held responsible for any damage caused by children they accompany
whilst on SNO!zone premises.
SPECTATORS & PHOTOGRAPHY
Please note: there is NOT a dedicated spectator area on the slope. We advise
all customers to spectate through the panoramic windows in the SNO!bar and café.
SNO!zone accept no responsibility for spectators going onto the slope – and SNO!zone
reserve the right to ask any spectators to leave the slope.
Photographic, video and other recording equipment must not be taken onto the
slope. Photography within the SNO!zone area is only permitted with prior consent
– please ask a member of staff for details/permission.
Please be advised that images are being monitored by CCTV for the purposes of
crime prevention. In addition, we may record your images for advertising and or
marketing purposes. The CCTV footage is controlled by SNO!zone and complies with
the Data Protection Act 1998.
Images where you can be identified will not be used for advertising and or marketing
purposes without consent or notification. It is sometimes the case that third
parties including the press record images of events at SNO!zone, in such circumstances
notices will be displayed to advise customers of any filming / photography to
be carried out where your image may appear.
MEDICAL CONDITIONS/REQUIRMENTS
If you have an existing medical condition which you think may affect your safety/
the safety of others on the slope and/or your ability to meet the Minimum Standard
please seek proper medical advice before visiting SNO!zone.
Please note that slope activities are not recommended for persons who have heart,
back or neck conditions, or customers who are pregnant.
SNO!zone reserves the right to change the slope policies from time to time. Please read and observe the policy displayed in SNO!zone before you go on the slope as it may have changed since you last saw it.
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