FAQ

What are your opening times?

In peak season (October to April) we are open from 9am until 11pm 7 days a week.  From May to September we are open from 10am until 10pm Monday to Wednesday, Thursday & Friday 10am until 11pm and Saturday & Sunday 9am until 10pm.

What time should we arrive?

We recommend you arrive at least one hour prior to the start time of your session to allow for ticket collection and kitting up.  It is better to be here early, relax in our restaurant and have a look around before your session starts, than rush to get ready for your experience!

What do we need to wear? Is the equipment included?

It is real snow so we recommend you wrap up warm in waterproof clothing - gloves are a must!  Don't worry if you don't have the appropriate clothing you can hire a snow suit by pre-booking @ £6.50pp or hiring on the day @ £8.50pp. Gloves can be purchased from £12. All of your ski or snowboard equipment (boots, helmet, skis, board and poles) is included on a complimentary basis if you are taking part in one of our lessons or booking a main slope pass.  There is no difference in price if you bring your own equipment.

How do I find you?

The postcode for your sat nav is WF10 4TA for Castleford and MK9 3XS for Milton Keynes.  We are located within the Xscape Centre at both locations.

What age is a junior?

Anyone aged 15 and under will be charged at the junior rate.

Can I use the slope if I have never had lessons?

Anyone wishing to use the main slope unsupervised must be able to meet our minimum main slope standard which is:

To be able to ensure your boots fit correctly, control your speed, link your turns and use a POMA or button lift.  If you are unable to do any of the above please book a lesson with one of our qualified coaches.

Can I take pictures on the slope?

Unfortunately you are unable to take photographs or film on the slope due to privacy laws and the safety of our customers.  If you would like to film with your own action camera please come to a session on a Thursday evening from 7pm where you will be able to film yourself on the slope.

If you would like some photographs taken whilst on your lesson or session please ask one of our customer service team and we will ensure that our photographer is on the slope to catch those special moments.

Which are the quietest days?

Monday to Friday, term time, is often the quietest time at Snozone, however we do recommend that you pre-book to avoid disappointment and also so that you can check our events page on our website.  We do require full payment to secure your booking.

Can I transfer my booking?

We require 72 hours notice to transfer your booking; all transfers or refunds are subject to a £5 fee.

Is there a hotel nearby?

There is a Premier Inn located opposite Xscape Castleford and there are several hotels within walking distance of Xscape Milton Keynes.

At what times can I make telephone bookings?

You can speak to one of our customer service team between the hours of 9am and 8pm.  Most of our lessons and sessions are available to book online so we do recommended you try this first.

Can adults and juniors learn together?

Our group lessons are segmented into adult and juniors so that we can tailor the tuition to the relevant age group. If you would like to learn as a family then we would recommend one of our family private lessons.

What happens when I arrive?

Our friendly Reception team will need the full name of the person who made the booking.  Once you have checked in at our information desk you will then need to get changed and collect any equipment you need for your visit.

Someone from the Snozone team will then meet you at the lesson or session meeting point and take you out onto the snow.  Those booking a main slope pass are free to join the slope at the start time stated on their ticket.

How long are gift cards valid for?

Gift cards are valid for 12 months and can be purchased online or on site.