Jobs

 

 Snozone are recruiting NOW!

Snozone is the most dynamic and the largest indoor ski slope operator in the UK with sites in Milton Keynes and Castleford. Our obsession with customer service comes naturally to our team members – the desire to give a genuine welcome and exceed expectations creates a memorable experience for both new and regular visitors and members.

At Snozone we are always looking for team members who share our customer obsession - do you have bags of charm and an easy smile? If so, you are welcome to join the team!

Our current opportunities are:

 

CUSTOMER SERVICE MANAGER, MILTON KEYNES

 

Snozone Milton Keynes are seeking a Customer Service Manager. The successful candidate will report to the General Manager and ensure that Snozone delivers outstanding and engaging customer service and that any issues are actioned and recovered with the most positive response. This is an exciting opportunity in a hands on role for someone with previous management experience in a customer focused environment.

Snozone has high standards and believes in strong teamwork in order to delight our customers.

Duties will include:

  • To ensure that revenue is maximised throughout all points of sale and that a commercial culture of 'sell-up and sell-on' is understood and implemented throughout the business.
  • To continuously strive to improve the retail offer and merchandising display.
  • Ensuring staff rotas reflect the operational requirements across all hours of the business.
  • Development of the team to ensure the ability to work across all departments.
  • Ensure the department is appropriately staff and resourced according to the needs of the business.
  • To take responsibility for the site's total P&L performance and accountability for your department ensuring that we exceed budgeted expectations and deliver year on year growth.
  • To provide inspriring leadership, be a standard bearer for the Company's values and deliver outstanding customer service at all times.

This is a great opportunity to join one of the most unique companies in the leisure industry and in return we offer a very competitive salary and rewards package, in addition to career development opportunities.

If you would like to apply, please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 HEAD CHEF, MILTON KEYNES

 

Reporting to the Food & Beverage Manager you will ensure an effective and efficient kitchen operation, keeping a full product range at all times, maximising sales and decreasing costs through strict inventory control and adhering to Snozone’s standards and Health and Safety regulations.    

 

Key skills for success will be:

 

  • To provide leadership to the Snozone team members.
  • Ensure the department is appropriately staffed and resourced according to the needs of the business.
  • Install a culture of high performance and performance management and ensure this is received positively by all team members.
  • Conduct bi-annual appraisals with your direct reports.
  • Ensure all team members are exceeding KPI targets and PDP objectives, and that corrective coaching is applied where needed.
  • Hold constructive fortnightly team meetings and deliver relevant business updates and training as required.
  • Ensure that there is a thorough understanding of the specification sheets throughout the team, and that all food is prepared to these specifications.
  • As a pre-requisite, ensure that we have a full stock holding of all menu items.
  • Ensure that all food is correctly labelled and stored in accordance with the food safety guidelines.
  • Ensure encouragement is given to all members of staff, to sell-up and sell-on the menu to our customers.
  • Ensure that all food items meet the HACCP requirements.
  • When scheduled off or absent, ensure that all sections are organised, a delegated team member supervises the kitchen and quality standards are maintained.
  • To adhere to the strict policies regarding personal grooming and hygiene.
  • Carry out other duties that may be necessary from time to time.
  • To be fully conversant with and responsible for the requirements of the Food Safety Audit.

At Snozone we strongly believe in our values which include an open, honest approach with customers and employees and these are important qualities in all of our team members.

 

This is a great opportunity to join one of the most unique companies in the leisure industry and in return we offer a very competitive salary and rewards package, in addition to career development opportunities.

If you would like to apply, please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

Please note that we do receive a large volume of applications and therefore it is not possible to respond to everyone. Unfortunately, if you have not been selected for an interview we will not be able to respond to you individually, however we would like to take this opportunity to thank you for your interest.