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Snozone Castleford is temporarily closed.

FAQs

  • 3rd-18th December:

    • Monday-Thursday: 12pm-8pm
    • Friday: 12pm-9pm
    • Saturday & Sunday: 8am-5pm

    Christmas holiday opening hours:

    • 19th-23rd December: 8am-8pm
    • 24th December: 8am-5pm
    • 25th December: Closed
    • 26th December: 10am-5pm (Snozone members go free 10am-11am)
    • 27th-30th December: 8am-8pm
    • 31st December: 8am-5pm
    • 1st January: 10am-5pm
    • 2nd – 3rd January: 8am-8pm

    From 4th January we will revert to our normal opening hours as shown above for 3rd-18th December.

    Please note the above are slope opening times and all other areas within Snozone will be open 45 minutes- 1 hour before and after the slope opens/closes.  Our call centre will be open Monday-Friday 10am-7pm and weekends 9am-12pm, the exception being 24th, 26th, 31st December and 1st January when the call centre will be open at the same times as the slope opening hours above.

     

  • If you’re a current member, your membership is frozen for the period of time we were closed. if you were due to leave in November and don’t wish to re-join, you will still have access until December 31st. If your current membership expires in March and you do not wish to re-join, your membership will expire at the end of April instead.

  • Your gift vouchers will be extended by the length of time of our temporary closure. Don’t worry, we will automatically extend these for you.

  • Absolutely! You are able to make bookings through to March 31st 2021 or purchase gift vouchers on our website which are redeemable as soon as we re-open and valid for 12 months following this date.

  • Due to current restrictions, we are no longer offering changing room facilities, so you must arrive ready and suitably dressed for your activity.  Your footwear will be exchanged for ski boots / snowboard boots at the equipment hire desks.

    Please arrive 45 minutes prior to the start time of your session to allow for ticket collection and getting your equipment. It is better to be here early, relax in our restaurant and have a look around before your session starts, we don’t want you to rush to get ready for your experience!

  • Gift vouchers are valid for 12 months and can be purchased online or on site.

  • Our friendly Reception team will need the full name of the person who made the booking. Once you have checked in at our reception desk you will then need to collect any equipment you need for your visit. Someone from the Snozone team will then meet you at the lesson or session meeting point and take you out onto the snow. Those booking a main slope pass are free to join the slope at the start time stated on their ticket.

  • Our group lessons are segmented into adult and juniors so that we can tailor the tuition to the relevant age group. If you would like to learn together as a family then we would recommend one of our family private lessons.

    Please note at this time all our lessons are taught as private lessons until further notice.

  • There is a Premier Inn located opposite Xscape Castleford and other hotels nearby.  We can also arrange a booking for you, please do ask!

  • We require 72 hours notice to transfer your booking; all transfers or refunds are subject to a £5 fee.

    If you need to make changes to your booking please email [email protected] or call 0333 0030520.

  • Monday to Friday, term time, is often the quietest time at Snozone, however all activities must be pre-booked as we are no longer admitting walk up custom due to the current Covid-19 pandemic.  You can also check our events page on our website. We do require full payment to secure your booking.

  • Our booking programme is loaded to the system up to three months in advance.

  • Yes you can take photographs or video on the slope however please bear mind other slope users and their privacy, as well as your own safety and that of our guests.  Snozone do not take any responsibility for any damage or accidents caused by guests taking their own photos.

  • Anyone wishing to use the main slope unsupervised must be able to meet our minimum main slope standard which is: To be able to ensure your boots fit correctly, control your speed, link your turns and use a POMA or button lift. If you are unable to do any of the above please book a lesson with one of our qualified coaches.

    We only allow our own qualified coaches, employed by Snozone, to coach out on our slopes.  This is for your own safety and that of other slope users.

  • Anyone aged 15 and under will be charged at the junior rate. For lessons, a child is classified as 3-10 years (for SnoAcademy & junior private lessons) older juniors 11-15 years for all development coaching sessions.

  • To join as a Snozone member you will need to provide a photographic ID and proof of address, for example either a driving license, passport, utility bill or bank statement.

  • Every month new members are sent an invite from the Facebook group to the email address on their Snozone member profile. If you have not received it and it is not in your junk mail box after the month that you joined, please contact your designated membership advisor and we can send it again.

  • The postcode for your sat nav is WF10 4TA for Castleford. We are located within the Xscape Centre with plenty of car parking all around.

  • It is real snow so we recommend you wrap up warm in waterproof jackets and trousers – gloves are a must!

    For hygiene reasons, ski jackets, salopettes, gloves & socks are not available to hire, but can be purchased at our shop for very reasonable prices.

    Gloves can be purchased from £19.95 and socks from £12.99. All of your ski or snowboard equipment (boots, skis, board and poles) are included in the ticket price – helmets are no longer provided for hire due to hygiene reasons, but helmets can be purchased at our shop. Lockers are also currently unavailable.

    You can bring your own equipment – children receive a 10% discount if they bring their own equipment.  If you bring your own boots you can store your footwear in our rental area whilst using the slopes.

    You will also need to wear a face covering at all times including on the slopes, with the exception of dining in the Alpine Kitchen restaurant.

  • If you have a booking and either fall ill with potential Covid-19 symptoms, or you are told to self-isolate please email [email protected] as soon as possible, explaining the situation, and the team will come back to you.

  • If you are an NHS employee you can prebook a free 2 hour main slope ski/snowboard pass each week at the slope pass section of the website.  You must bring proof of employment with you otherwise you will be charged full price.

    If you hold a valid Blue Light Card you can get 25% off group lessons, main slope passes and freestyle passes.  Use the code “services25” where prompted when booking online.  You must show a valid Blue Light Card on arrival, otherwise you will be charged full price.

    Discounts can only be used by the card holder or NHS employee and not for family members or friends, thanks.

  • Due to Covid restrictions we are currently only running private ski and snowboard lessons.

    This means that the day courses, combined level lessons, single level lessons, SnoAcademy and School Holiday Camps are not available to book until further notice.  Please keep checking our website and social media channels for updates.

  • Following the pandemic we are not presently running Sledging or Snoplay sessions due to Covid restrictions.  As soon as we are able to restart these activities we will announce details on our website and social media channels.

  • We are open in Tier 2 and Tier 3 areas of the UK.  Snozone is not liable for your adherence to local guidelines that may affect you.  If you wish to reschedule please email [email protected] at least 72 hours before your booking and we can transfer this to a cash voucher which allows you to reschedule at your convenience.

    If your area is placed under tighter restrictions at short notice please contact us as soon as possible.